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Industry use cases: Government authorities

Hand ratepayers control. Get paid quicker.

The Payreq platform lets your customers (both businesses and individuals) easily and securely access information about rates – and settle up with minimum friction.  No more email links or post. Just self-service, faster payments and slashed collection costs.

The end of email links and post

Collecting rates from customers using email links or post is inefficient, expensive and not always secure. Use Payreq to safely and compliantly share important information with people and businesses in their own secure digital space – accessible via the Payreq app or online portal.

What is secure sharing?

When you share via Payreq, you’re giving recipients controlled access to important information in their own private space. From here they can self-serve, organise their documents, action requests and make payments. This is secure-by-design sharing, interacting and transacting.

A rate-paying revolution

When you make it easy for people to pay, they tend to do it more reliably and faster – resulting in plummeting collection costs. 20% of consumers that use Payreq elect to automate payment of bills when they receive them (as opposed to when they’re due).

Customers love being in control

Payreq empowers customers to choose how to receive and pay their rates and bills. This is what we mean by control. Whether individuals or businesses, they get the power to:

  • Automate payments – using any payment method.
  • Access all documentation – historical and current (at any time).
  • Transact on preferred platforms – from Xero to banking apps.
  • Avoid email fraud – and protect their data in a safe, private space.
  • Avoid missed payments – thanks to email notifications.
  • Simplify their lives – with fewer logins and passwords.

Stay in touch. Always.

Your team has better ways to spend their time than tracking down people who have moved home, dealing with returned mail, or answering requests for rate information. Enjoy an open line to ratepayers. They can access all their information from you for seven years (even if they’ve left your jurisdiction).

Great things happen when you put customers in control of transactions

Faster payments

Get paid quicker, improve cashflow and reduce reminder volumes.

Total visibility

Track, measure and analyse interactions with your invoices.

Security and reliability

Know when documentation is delivered without spam filter, inbox delete, or lost-mail issues.

Reduced costs

Slash costs for admin, sending, data management, and more. 


Print fewer invoices and reminders and reduce delivery carbon footprint.

Happier teams

Payreq gives your accounts teams (not just ratepayers) total control of transactions.

A direct line to customers

You’ll find it invaluable to have a safe space to interact with people and businesses in.

Loyal customer advocates

Join the CX pioneers winning loyalty by letting customers interact and transact via Payreq.

Payments made easy for your customers

We manage payments on your behalf so you can avoid storing your customers’ card details and chasing after declined transactions. And to make it easy for your customers to pay you, we support over 20 card payment gateways.

payment portals

What government authorities have said about Payreq…

“The migration went very well. It was painless. Payreq were very proactive in getting real estate agents to register.”

— Glenn Fitzgerald, Willoughby City Council

“We just send the billing data file to our print house as usual, and Payreq picks out the bills that need to be sent digitally. Our rates staff can see when a bill arrived and when the ratepayer looked at it.”

— Brian Austin, Revenue Manager at Hornsby Council

“Because they took a data stream I already had in place with my mail house, adding a new digital delivery option is just a commercial decision and they can turn it on in 10 minutes.”

— Robert Smart, City of Stonnington Council

Align billing channels to customer needs

With Payreq you get access to all the billing channels that suit your customers’ preferences best. The platform is payment agnostic, built for flexibility and customer convenience, accommodating:

Rapid deployment. Easy adjustment.


It usually takes a few hours for SMEs to implement Payreq – no coding required.


It takes seconds for your customers to create their own Payreq account.


We can add or remove payment and billing options of your choice.