A smarter way to manage strata communications

Strata managers have a tough job. You’re dealing with owners, tenants, service providers, and regulators — all while trying to keep your buildings running smoothly and your communities happy.

But so much of the role comes down to one thing: communication.

Notices need to be sent. Levies need to be collected. Reports need to be stored. And when things go wrong, the question is always the same: “Who knew what, and when?”

For many managers, this process still relies on paper letters, bulk emails, or portals that no one remembers to log into. It’s clunky, time-consuming, and risky. If a notice goes missing or a payment is delayed, the fallout can be huge — financially and legally.

The problem with scattered systems

Right now, most strata communication flows through multiple, disconnected channels:

• Levies sent by post or email.
• AGM minutes uploaded to a portal that half the owners don’t use.
• Fire safety or compliance reports stored on a hard drive somewhere.

This fragmentation creates extra admin for managers and confusion for owners. And it leaves you vulnerable when you need to prove that a notice was received or a payment was made on time.

A smart mailbox brings it all together

Imagine if there was one secure place where everything related to your properties lived.
That’s what a smart mailbox offers.

It’s a single digital hub where you can:

• Send levies, meeting packs, and compliance documents.
• Store records securely for years, ready for audits or disputes.
• Track who has opened a document and when.
• Let owners pay their levies in just one tap.

For owners, it’s just as simple. They know exactly where to go to find what they need — whether it’s a bill, a by-law update, or last year’s AGM minutes. No lost emails, no paper filing, no confusion.

Why this matters for your community

When communications are easy to send, receive, and action, everything runs more smoothly:

• Levies are paid faster, improving cashflow for maintenance and repairs.
• Owners feel informed and confident, which reduces disputes.
• Managers spend less time chasing paperwork and more time supporting their communities.

It’s not just about going digital — it’s about creating trust and transparency.

Taking the first step

The idea of overhauling your communications might feel daunting, but you don’t need to do everything at once.

Start with one process that causes regular headaches (like levy collection) and see the difference a smart mailbox can make.

As your team and your community get used to the system, you can expand to include meeting notices, compliance reports, and other essential documents.

The future of strata is connected

Strata management is only going to get more complex. Regulations will tighten, communities will grow, and expectations will rise.

By embracing a smarter, more secure way to manage communications now, you’ll set your business up for the future and give your owners and tenants the kind of service they already expect from every other part of their lives.

Because at the end of the day, good strata management isn’t just about buildings.
It’s about building trust.

Read our full article about the future of strata communications.