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Solutions: Payreq Bill&Pay

Transition to digital comms, leaving no customer behind

Payreq Bill&Pay is a unified, digital-first rates and billing management solution. It helps utilities and councils:

  • bullet Create, personalize and deliver bills via any channel
  • bullet Move billpayers from paper and email to self-service in a secure, digital mailbox
  • bullet Get paid way faster (we have the proof)
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A message to all councils and utilities

Digitising the delivery of your bills and rate notices helps cut costs, improve efficiency, reduce emissions, and speed payments. Not every billpayer will make the switch overnight — but that’s okay.

A digital-first mindset isn’t about forcing change. It’s about making it easier. Seamlessly manage both digital and print comms, guiding billpayers toward self-service while keeping things simple for you and them.

From envelopes to instant payments

Payreq Bill&Pay lets you create and review outbound documents — then deliver via a secure user-controlled Smart Mailbox (or via post and email for those that still prefer it that way).

Introducing Smart Mailboxes

It takes seconds for your customers (individuals, businesses or property managers) to create their own Smart Mailboxes. From here they can:

  • Enjoy anytime access via IOS and Android apps, or the web.
  • Find all notices from you – historical and current.
  • Automate payments to you – using any payment method.
  • Avoid missed payments – thanks to email notifications.
  • Transact on preferred platforms – from Xero to banking apps.
See the evidence

Your customers want to pay you on time

Forget about wasting time chasing payments. When you let customers pay how they want, they like paying you on time. A fifth of Payreq users set instructions in their Payreq Smart Mailbox to settle invoices as soon as they receive them.

A one-stop-shop solution with zero compromise

Payreq Bill&Pay is a unified billing, comms and payment solution underpinned by best-in-class partners, ensuring seamless delivery, rock-solid security, and built-in redundancy.

  • Everything you need, in one place – digital and print
  • Best-in-class security – certified, compliant, and built for trust
  • Proven reliability – redundancy and fail-safes at every step
  • Flexible payments –  Convenient payment options that work for everyone

Your bills. Their way.

Your customers can choose to manage their bills via the Payreq app – and also in their payment or accounting apps. An ecosystem of approved partners plug into the safe Payreq platform.

Payments made easy for your customers

We manage payments on your behalf so you can avoid storing your customers’
card details and chasing after declined transactions. And to make it easy for your
customers to pay you, we support over 20 card payment gateways.

Align billing channels to customer needs

With Payreq you get access to all the billing channels that suit your customers’ preferences. The platform is payment agnostic, built for flexibility and customer convenience, accommodating:

The business benefits

Faster payments

Get paid quicker, improve cashflow and reduce reminder volumes.

Total visibility

Track, measure and analyse interactions with your invoices.

Security and reliability

Know when documentation is delivered without spam filter, inbox delete, or lost-mail issues.

Reduced costs

Slash costs for admin, postage,  data management, and more.

Eco-friendly

Print fewer invoices and reminders and reduce delivery carbon footprint.

Happier teams

Payreq gives your accounts teams total control of transactions.

A direct line to customers

You’ll find it invaluable to have a safe space to interact with customers.

No onboarding hassle

Payreq handles all support so getting customers started is admin free.

Say goodbye to siloed work streams

Manage a super-efficient, automated print operation in tandem with your digital Smart Mailbox communications. This means you: 

  • Never have to endure a substandard service from analogue-first mailhouse partners 
  • Print (in colour or mono) then let us manage delivery. Or we can easily integrate with your mailhouse of choice.

What businesses say about Payreq Bill&Pay

Payreq’s platform reduces risk of privacy breach, misdirection, and delay in payment. Our cashflow rate has improved from 25 days to 9 days. We are also seeing cost benefits with reduction in paper use

— Praveen Gunasekaran, South East Water

When our BPAY View connection provider cancelled their service, we needed to respond within less than 6 weeks. We were surprised at how easy the Payreq implementation was without any dev work our side.

— Abdul Malik, Yarra Valley Water

We just send the billing data file to our print house as usual and Payreq picks out the bills that need to be sent digitally and makes it happen. We have a secure arrangement and a great Payreq management console.

— Brian Austin, Hornsby Council

Because they took a data stream I already had in place with my mail house, adding a new digital delivery option is just a commercial decision and they can turn it on in 10 minutes.

— Robert Smart, City of Stonnington Council

Customer stories

Payreq in action

Learn what happens when customers or employees are given total control of their important information. And watch how team members are being freed from all sorts of tasks and responsibilities.

Explore
Payreq Everyone

Payroll simplicity

Payreq delivers hassle-free payroll at a fraction of the cost – giving your employees and temp workers anytime access to paystubs and important documents.

Explore
Payreq Delivery

Sharing information

Give customers and employees controlled access to important information – from PIN numbers to test results. This is simple, secure-by-design, compiiant sharing.

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How to get started

Implement

It usually takes a day or two to implement Payreq Bill&Pay – no coding required.

Rollout

It takes seconds for your customers or employees to create their own Payreq Smart Mailbox accounts.

Adapt

Payreq can adapt to your customers’ interaction and transaction needs.