Customer stories
Payreq in action
Learn what happens when customers or employees are given total control of their important information. And watch how team members are being freed from all sorts of tasks and responsibilities.
The Payreq platform lets your customers (both businesses and individuals) easily and securely access information about rates – and settle up with minimum friction. No more email links or post. Just self-service, faster payments and slashed collection costs.
Collecting rates from customers using email links or post is inefficient, expensive and not always secure. Use Payreq to safely and compliantly share important information with people and businesses in their own secure digital space – accessible via the Payreq app or online portal.
When you share via Payreq, you’re giving recipients controlled access to important information in their own private space. From here they can self-serve, organise their documents, action requests and make payments. This is secure-by-design sharing, interacting and transacting.
When you make it easy for people to pay, they tend to do it more reliably and faster – resulting in plummeting collection costs. 20% of consumers that use Payreq elect to automate payment of bills when they receive them (as opposed to when they’re due).
Payreq empowers customers to choose how to receive and pay their rates and bills. This is what we mean by control. Whether individuals or businesses, they get the power to:
Your team has better ways to spend their time than tracking down people who have moved home, dealing with returned mail, or answering requests for rate information. Enjoy an open line to ratepayers. They can access all their information from you for seven years (even if they’ve left your jurisdiction).
Faster payments
Get paid quicker, improve cashflow and reduce reminder volumes.
Total visibility
Track, measure and analyse interactions with your invoices.
Security and reliability
Know when documentation is delivered without spam filter, inbox delete, or lost-mail issues.
Reduced costs
Slash costs for admin, sending, data management, and more.
Eco-friendly
Print fewer invoices and reminders and reduce delivery carbon footprint.
Happier teams
Payreq gives your accounts teams (not just ratepayers) total control of transactions.
A direct line to customers
You’ll find it invaluable to have a safe space to interact with people and businesses in.
Loyal customer advocates
Join the CX pioneers winning loyalty by letting customers interact and transact via Payreq.
We manage payments on your behalf so you can avoid storing your customers’ card details and chasing after declined transactions. And to make it easy for your customers to pay you, we support over 20 card payment gateways.
What government authorities have said about Payreq…
With Payreq you get access to all the billing channels that suit your customers’ preferences best. The platform is payment agnostic, built for flexibility and customer convenience, accommodating:
Implement
It usually takes a few hours for SMEs to implement Payreq – no coding required.
Rollout
It takes seconds for your customers to create their own Payreq account.
Adapt
We can add or remove payment and billing options of your choice.