Say hello to Flexible Payments — a better way to get paid

We’ve just launched something big.
It’s simple. It’s secure. And it’s built to make billing easier for everyone.

Introducing Flexible Payments — the latest feature in our digital mail platform that gives councils, utilities and enterprise billers a smarter way to offer more choice at payment time.

Because let’s face it — nobody wants a one-size-fits-all payment experience. Some people pay on the spot. Some like things automatic. Others need the breathing room of instalments. Now you can offer all of it, straight out of the box.

Three ways to pay. Endless reasons to love it.

With Flexible Payments, you can offer:

• One-off payments — for the pay-as-you-go crowd
• AutoPay — for the set-and-forgetters
• Scheduled instalments — for the planners who’d rather pay in smaller bites

Your customers can use whatever works for them: card, bank account, Apple Pay, Google Pay, PayID*, PayTo*, direct debit. No hoops to jump through.

Just pay. Done.

* PayTo and PayID are part of Australia’s New Payments Platform (NPP)—giving your customers faster, more flexible ways to pay than old-school direct debit. Learn more about PayTo and PayID →

Works for everyone — even paper notice holders

Still sending paper bills? No drama.
We can add clever QR codes to those too — giving customers instant access to the same secure, mobile-friendly payment experience. So even if someone gets a physical bill, they can still pay digitally in seconds.

No delays. No confusion. No calls to your contact centre asking how to pay.

Why we built it

Because billing shouldn’t be harder than it needs to be.
We wanted to give billers a modern, flexible way to collect payments — without building a whole new system or breaking the bank.

“It’s about giving people more ways to pay, and giving billers more confidence in their cash flow,” says Tracey Milham, our Chief Customer Officer. “We’ve designed it to be powerful on the inside, and seamless on the outside.”

Less admin. More on-time payments.

With Flexible Payments, you’ll spend less time chasing and processing — and more time focusing on the bigger picture.

• No new gateways to build
• No surprise costs
• No disruption to your billing systems
• Just faster payments, happier customers, and smoother operations

With Payreq, councils and utilities can implement modern payments without replacing existing systems—achieving real results quickly. This is more than a fix. It’s a foundation for better service, happier customers, and a more efficient organisation.

Not sure if your payment process needs an upgrade? These five red flags suggest it’s time to rethink how you’re collecting—and what it’s costing you in admin hours, cash flow, and customer satisfaction.

Flexible Payments is now live and available to all Payreq customers.

Read our essential guide to flexible and modern payments for councils and utilities

Want to see it in action? Get in touch and we’ll show you how it works.