Payroll’s final mile is broken. Here’s how to fix it.

Why payroll delivery is failing your people—and what to do instead

Most payroll systems are built to calculate.
Very few are built to communicate.

Your ERP might generate payslips flawlessly. But if your employees can’t easily access them—because they don’t have an email address, can’t remember their login, or never received the document in the first place—something’s gone wrong.

That final step in the process, the last mile of delivery, is where trust is won or lost.

And in 2025, it’s time we started treating delivery not as a technical footnote, but as a strategic function in its own right.

This guide is for any HR, payroll, or IT leader who’s ever asked: Why do we still print payslips for some people? Why are employees calling us to get documents they should already have? And why, after all the investment in automation, does delivery still feel so manual?

Let’s dig in.

What’s broken?

If you rely on JD Edwards, SAP, or a similar ERP, you’ve likely got a powerful system behind your payroll. But delivery—the final step—often falls through the cracks.

Here’s how it usually plays out:

• Email as a fallback. Unsecure, unreliable, and often ignored.
• Print for the hard-to-reach. Costly, unreliable, slow, and outdated.
• Manual re-sends by HR. A support burden that shouldn’t exist.
• No access after offboarding. Leaving former employees without essential documents.

Meanwhile, remote, deskless, or seasonal employees are quietly being left out of the experience altogether. They don’t have company logins. They don’t sit behind a desk. And yet they’re expected to retrieve their documents just like everyone else.

This isn’t just inefficient. It’s exclusionary.

Who it’s hurting

Your people.

The ones who:

• Clock shifts in retail or warehouses.
• Come on board for events, projects, or seasonal roles.
• Move between job sites.
• Work remotely, casually, or off-network.

They’re the ones who are most likely to miss payslips, struggle with access, and lose trust in the process.

And when that happens? HR teams feel the strain. IT fields the workarounds. Legal carries the risk. And your employer brand quietly suffers.

What good delivery looks like

Let’s reframe delivery not as a file transfer—but as a human experience.

Modern, inclusive payroll delivery should be:

• Accessible. No portal logins, no internal email required.
• Secure. Not dependent on inboxes or spreadsheets.
• Mobile-friendly. Works where employees are—on any device.
• Automatic. No manual steps for HR to manage.
• Persistent. Stays accessible after offboarding, with proper archiving.

It should feel effortless. And it should work the same for every employee, not just the ones with a desk and a corporate email.

You don’t need a new system—you need a smarter layer

This is where many teams get stuck. They know delivery is broken, but replacing the entire ERP is off the table.

The good news? You don’t have to.

Instead of replacing your existing system, you can overlay a smart, secure delivery layer—one that works with what you’ve already got.

That’s what Payreq does.

Meet Payreq Everyone

Payreq Everyone is a secure digital delivery solution that connects to your existing ERP—like JD Edwards, SAP, or others—and gives each employee a personal digital mailbox for their payroll documents.

• No email required
• No portals or passwords to remember
• No chasing HR for re-sends
• Just secure, inclusive delivery that works

Documents are branded, tracked, archived, and available instantly—via app or browser. Even after an employee leaves, they can still access what they need. Meanwhile, your team gets audit trails, security assurance, and fewer support requests.

Payreq is already trusted by major enterprises to modernise delivery—without disrupting core systems.

Final word: Where payroll meets people

You’ve already invested in getting payroll right.
Now it’s time to make sure it reaches everyone it’s meant to serve.

Delivery isn’t just a final step. It’s the human touchpoint in a digital process.
It’s where people decide whether to trust your systems—or not.

And it’s where a small change can make a big difference.

Want the full roadmap?
Download the full guide: Fixing payroll’s final mile – A practical toolkit for HR, payroll and IT leaders.  Or see it in action.