Introducing Payreq Bill&Pay: Secure digital delivery meets smarter payments

Let’s face it—delivering rates notices is only half the battle. Getting paid on time, reducing overdue accounts, and managing reconciliation efficiently are just as critical.

That’s why we created Payreq Bill&Pay—a comprehensive notice delivery and payment solution built for councils that want secure delivery, faster revenue, and a better experience for everyone.

Whether you need the full solution or just the parts that plug into your current process, Payreq Bill&Pay gives you everything you need—or just what you need.

Why it matters
Councils today are expected to do more with less—reach residents across multiple channels, offer modern payment options, and maintain trust and compliance throughout.

Payreq Bill&Pay is designed to help you do just that. It brings together secure digital delivery and flexible payments in one seamless platform—without requiring a new system or big IT project.

What is Payreq Bill&Pay?

Payreq Bill&Pay is a complete revenue delivery and collection solution for councils and utilities. It combines secure, personalised notice creation and delivery with flexible payment options. Giving residents more ways to pay, and councils more control, faster revenue, and less admin.

You can deliver digitally, by print, or both. Residents can pay how and when they choose. And you can track, reconcile, and manage everything from a single, secure platform that integrates with the systems you already use.

It’s more than just secure digital delivery. It’s the full package:

• Notice creation and personalisation
• Delivery to any channel of choice, including print
• Secure digital delivery to Payreq Smart Mailboxes
• Single view, real-time reporting
• Flexible payment options via card or bank account
• 24/7 support for you and your ratepayers
• Onshore data storage & compliance
• Resident self-service via an app or the web
• Seamless integration with TechnologyOne and other council systems
• Digital adoption strategy and tools
• Automated reminders & notifications
• Group delivery options for shared households or agents

The results speak for themselves

When residents can choose how they receive and pay their notices, they pay faster—and councils collect revenue sooner with less admin. In fact, councils using digital payments with Payreq have seen:

• Up to a 30% increase in revenue collected within the first 10 days
• 20% of residents paying on the same day they receive their bill
• A reduction in average days outstanding from 25 to just 9

And when rates notices are delivered directly to a Payreq Smart Mailbox, residents can pay right there and then—no switching apps, no delays. Just tap, pay, done.

No disruption, no extra complexity
Whether you already deliver digitally with Payreq, use one of our print partners or are just getting started with digital communications, Payreq Bill&Pay can fit into your workflow.

Your revenue process doesn’t need to be reinvented. It just needs to be smarter, more flexible, and more secure. Payreq Bill&Pay brings delivery and payment together, so you can reduce overdue accounts, simplify reconciliation, and offer a better experience for your residents.

Visit the Payreq Bill&Pay page to find out more.